1 SATISFACTION GUARANTEED AND RETURN OF SALES AIDS
1.1 Customer and Distributor Return Policies
Customer Return Policy
Company offers a one hundred percent (100%) thirty-day (30) money back guarantee for all Customers. If a Customer purchased a product or service and is not satisfied with the product or service, the Customer may request a refund from either the Company or the Distributor who sold the product or service to Customer.
Distributor Physical Product and Sales Aids Returns
If you are not 100% satisfied with our products, you may return the items for a refund if all the following conditions are met: (i) neither you nor Company have terminated the Agreement; (ii) the products were purchased within twelve (12) months; and (iii) the products remain in resaleable condition as defined in Section 15. The refund shall be ninety percent (90%) of the purchase price. Shipping and handling charges incurred will not be refunded.
All Returns and Refunds of product or services shall abide by the Company return/refund policy as determined by the individual service offering and as further defined in the Company Policies and Procedures. In the event of cancellation and upon Distributor request, Company shall repurchase all marketable inventory for a 90% refund up to twelve (12) months from the original purchase date the product was purchased from Company. For purposes of this Section, marketable inventory is defined as all products that are in a condition that would permit Company to resell.
Upon cancellation of the Agreement and subject to Section 15 Notice of Right to Cancel within the Distributor Agreement, the Distributor may return all generic sales aids purchased within twelve (12) months from the date of cancellation for a refund if they are unable to sell or use the merchandise. A Distributor may only return sales aids they personally purchased from the Company under their Distributor Identification Number, and which are in Resalable Condition. Any custom orders of printed sales aids (i.e., business cards, brochures, etc.) whereon the Distributor’s contact information is imbedded or hard printed, or has been added by the Distributor, are not able to be returned in resalable condition thus are nonrefundable. Upon Company’s receipt of the products and sales aids, the Distributor will be reimbursed ninety percent (90%) of the net cost of the original purchase price(s), less shipping and handling charges. If the purchases were made through a credit card, the refund will be credited back to the same credit card account. The Company shall deduct from the reimbursement paid to the Distributor any commissions, bonuses, rebates or other incentives received by the Distributor which were associated with the merchandise that is returned.
1.2 Physical Product Return Process
A. All returns, whether by a Customer/Distributor, must be made as follows:
- Obtain Return Merchandise Authorization (“RMA”) from Company.
- Ship items to the address provided by Company Customer Service when you are given your RMA.
- Provide a copy of the invoice with the returned products or service. Such invoice must reference the RMA and include the reason for the return.
- Ship back product in manufacturer’s box exactly as it was delivered.
B. All returns must be shipped to Company pre-paid, as Company does not accept shipping collect packages. Company recommends shipping returned product by UPS, USPS, or FedEx with tracking and insurance as risk of loss or damage in shipping of the returned product shall be borne solely by the Customer or Distributor. If returned product is not received at Company Distribution Center, it is the responsibility of the Customer or Distributor to trace the shipment and no credit will be applied.
C. A Distributor’s return of $500 or more worth of products accompanied by a request for a refund within a single calendar year may constitute grounds for involuntary termination, unless Distributor is able to show good cause for such return. Company shall review and make its determination at its sole discretion.
1.3 Refund of Fees
Distributors are offered a refund on all fees paid to the Company if the Distributor cancels under the cancellation policy found within the Distributor Agreement. All subsequent fees are nonrefundable. When a refund is requested the bonuses and commissions attributable to the refunded service will be deducted from said Distributor who received bonuses or commissions on such sales. Deductions will occur in the month in which the refund is given and continue every pay period thereafter until the commission is recovered.